Shipping and Returns Policy for Applied Vision Flow Lab
Shipping Policy
Applied Vision Flow Lab is a company that specializes in creating immersive and interactive experiences using flow arts, We offer various products and services related to flow arts, such as poi, hoops, staffs, fans, fire, online courses, workshops, classes, or events.
This shipping and returns policy explains how we ship, deliver, and handle returns and exchanges of our products and services. Please read this policy carefully before ordering from us. If you have any questions,
please contact us at avflowlabs@gmail.com
Shipping Policy
We ship our physical products (such as poi, hoops, staffs, fans, fire, to most destinations within the United States and internationally. We use reputable carriers such as USPS, FedEx,
UPS, or DHL to ship our products.
We offer the following shipping options:
- Standard Shipping: This option takes 3-7 business days within the United States and 10-20 business days internationally. The cost of standard shipping depends on the weight and size of the package and the destination. You can see the exact cost of standard shipping at checkout before placing your order.
- Expedited Shipping: This option takes 1-3 business days within the United States and 5-10 business days internationally. The cost of expedited shipping depends on the weight and size of the package and the destination. You can see the exact cost of expedited shipping at checkout before placing your order.
- Free Shipping: We offer free standard shipping on orders over $100 within the United States. We do not offer free shipping internationally.
We ship our digital products (such as online courses) via email within 24 hours after receiving your payment confirmation. You will receive an email with a link to access your digital product.
We ship our services (such as workshops,
classes, or events) via email within 24 hours after receiving your booking confirmation. You will receive an email with a confirmation code and instructions on how to join the service.
We will provide you with a tracking number for your order once it is shipped. You can use this tracking number to track the status of your order on the carrier's website.
We are not responsible for any delays, losses, damages, or errors caused by the carrier or by factors beyond our control such as weather conditions, natural disasters, customs delays, or incorrect addresses.
We are not responsible for any customs duties, taxes, or fees that may apply to international orders. You are responsible for paying these charges when you receive your order.
Return & Exchange Policy
We want you to be happy with your purchase from us. If you are not satisfied with our products or services for any reason, you may return or exchange them within 30 days of receiving them,
subject to the following conditions:
- You must contact us at avflowlabs@gmail.com before returning or exchanging any products or services. We will provide you with a return authorization number and instructions on how to return or exchange your products or services.
- You must return the products in their original condition and packaging, with all accessories and tags attached. You must not use, wear, wash, or damage the products in any way.
- You must return the products with a copy of your receipt or invoice and the return authorization number. You must also include a note explaining the reason for your return or exchange and your preferred resolution (refund, store credit, or replacement).
- You are responsible for paying the shipping costs for returning or exchanging the products. We recommend that you use a track-able and insured shipping method to ensure the safe delivery of your products. We are not responsible for any lost or damaged returns.
- We will inspect the returned products upon receiving them and notify you of the approval or rejection of your return or exchange. If your return or exchange is approved, we will process your preferred resolution within 14 days of receiving the returned products.
- We will issue refunds in the same form of payment that you used to make the purchase. We will also refund the original shipping costs if the return is due to our error (such as sending you a wrong or defective product).
- We will issue store credit in the form of a coupon code that you can use for future purchases from us. The store credit will be equal to the amount of the returned product plus the original shipping costs if applicable.
- We will send you a replacement product of the same or similar value as the returned product. We will also cover the shipping costs for sending you the replacement product.
We do not accept returns or exchanges for digital products (such as online courses) or services (such as workshops, classes, or events) unless they are defective, not as described, or not delivered. If you have any issues with our digital products or services, please contact us at avflowlabs@gmail.com and we will try to resolve them as soon as possible.
We reserve the right to refuse any returns or exchanges that do not meet our conditions or that are made without our authorization. We also reserve the right to charge a restocking fee of 15% of the product price for any returns or exchanges that are not due to our error.
Contact Us
If you have any questions, comments, or feedback about our shipping and returns policy, please contact us at:
Applied Vision Flow Lab
Lancaster, CA, USA
Email: avflowlabs@gmail.com