Terms and Conditions
Welcome to Applied Vision Flow Lab! We are a company that specializes in creating immersive and interactive experiences using flow arts, and technologies.
We offer various services and products,
such as workshops, classes, events, or online courses, that allow you to learn, practice,
and enjoy flow arts.
By accessing our website or app,
or by booking,
or participating in our services or products,
you agree to be bound by these terms and conditions. Please read them carefully before using our website or app or engaging in our services or products. If you do not agree with these terms and conditions,
please do not use our website or app or engage in our services or products.
Services and Products
We provide various services and products related to flow arts,
- Workshops: We offer workshops where you can learn new skills,
or styles of flow arts from our instructors or guest artists.
- Classes: We offer classes where you can practice flow arts with other participants under the guidance of our instructors.
- Events: We organize events where you can showcase your flow arts skills,
watch performances by other artists,
or network with other enthusiasts.
- Online Courses: We offer online courses where you can access video tutorials,
or quizzes on flow arts at your own pace.
You can access, book, purchase, or participate in our services or products through our website or app. You will need to create an account with us and provide us with some personal information,
such as your name, email address, phone number, or payment details. You are responsible for keeping your account information secure and accurate. You are also responsible for any activity that occurs under your account.
You must be at least 18 years old to use our website or app or engage in our services or products. If you are under 18 years old,
you must have the consent and supervision of a parent or guardian who agrees to these terms and conditions on your behalf.
You must follow all the instructions and rules given by us or our instructors or staff when using our website or app or engaging in our services or products. You must also exercise caution and care when performing flow arts activities. You must respect our property and equipment and the property and equipment of other participants. You must not behave in a way that is disruptive,
or harmful to us or other participants.
We reserve the right to refuse, cancel, or terminate your access to our website or app or your booking, purchase, or participation in our services or products at any time and for any reason. We may also modify, suspend, or discontinue our website or app or any of our services or products at any time and without notice.
Payment and Refund
You agree to pay the fees and charges for our services or products as displayed on our website or app. You can pay by using the payment methods we accept, such as credit card, debit card,
or PayPal. You are responsible for paying any taxes,
duties, or fees that may apply to your payment.
We may offer discounts,
coupons, or vouchers for our services or products from time to time. You must use them in accordance with their terms and conditions and before their expiration date. We may also offer free trials or samples of our services or products from time to time. You must use them in accordance with their terms and conditions and within their duration.
We may offer refunds for our services or products in certain circumstances and at our sole discretion. You must request a refund within the time frame and in the manner specified by us. We may issue refunds in the same form of payment that you used or in another form of payment that we choose. We may deduct any fees or costs that we incur from your refund amount.
Intellectual Property Rights and Permissions
We own or have the license to use all the intellectual property rights on our website or app and in our services or products. This includes our logo, name, images, videos, audio, text, software,
code, or any other content. You may not copy, reproduce, modify,
distribute, transmit, display, perform, publish, license,
create derivative works from, transfer, sell, or otherwise use any of our intellectual property rights without our prior written consent.
We may use the content that you create or share with us during our flow arts activities, such as photos, videos, or audio recordings, for any lawful purpose, including but not limited to marketing, advertising, promotion, education, or social media. By creating or sharing such content with us, you grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, transferable, and sub-licensable license to use, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, sell, or otherwise use such content. You also waive any moral rights or claims that you may have in such content.
You represent and warrant that you have the right and authority to create or share such content with us and that such content does not infringe any intellectual property rights or other rights of any third party. You also agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, costs, or expenses that we may incur as a result of your creation or sharing of such content with us.
- Credit / Debit Cards
- Offline Payments
Customer Care Policy
At Applied Vision Flow Lab , we strive to provide exceptional customer care and support to ensure a positive experience for our valued customers. This Customer Care Policy outlines our commitment to addressing your needs promptly and effectively.
1. Customer Service Excellence:
We are dedicated to delivering excellent customer service by:
Providing timely, courteous, and professional assistance.
Listening actively to understand your concerns and requirements.
Respecting your privacy and handling your information securely.
Offering knowledgeable guidance and accurate information about our products and services.
Resolving issues promptly and fairly.
2. Communication Channels:
We offer various communication channels to connect with our customer care team:
Phone Support: Our customer support representatives are available during business hours to assist you over the phone.
Email Support: You can reach out to us via email with any inquiries, concerns, or feedback. We strive to respond to all emails within a reasonable time frame.
Live Chat: Our website provides a live chat feature where you can chat with a customer support agent in real-time.
Online Resources: We maintain a comprehensive FAQ section on our website to address frequently asked questions and provide self-help resources.
3. Prompt Issue Resolution:
We understand that issues may arise from time to time. Our commitment is to resolve any concerns or problems promptly and efficiently. When you reach out to us:
We will acknowledge your inquiry or complaint as soon as possible.
We will thoroughly investigate the issue and provide you with regular updates on the progress.
We will work diligently to find a fair and satisfactory resolution to the best of our ability.
If an issue requires additional time for resolution, we will keep you informed about the expected time frame.
4. Feedback and Continuous Improvement:
We value your feedback as it helps us improve our products, services, and customer care. We encourage you to share your suggestions, comments, and concerns. We will:
Actively listen to your feedback and take it into consideration.
Regularly evaluate our customer care processes and make necessary improvements.
Use your valuable input to enhance our offerings and provide a better customer experience.
5. Customer Satisfaction Guarantee:
We are committed to your satisfaction. If you are not happy with our products or services, please let us know, and we will do our utmost to address your concerns and find a satisfactory resolution.
6. Ethical Conduct and Respect:
We conduct our customer care operations with the utmost professionalism, integrity, and respect. We expect the same level of conduct from our customers. Any form of abusive, disrespectful, or inappropriate behavior towards our customer care representatives will not be tolerated.
7. Contact Us:
If you have any questions, concerns, or require assistance, please reach out to our customer care team using the following contact information:
City, Lancaster State, California